General terms and conditions of business
by Marion Effing and Mandwerk
§1 Validity towards entrepreneurs and definitions of terms
(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity (§ 13 BGB).
§2 Conclusion of a contract, storage of the contract text
(1) The following regulations regarding the conclusion of the contract apply to orders via our online shop https://mandwerk.de.
(2) If the contract is concluded, the contract comes with it
Marion Effing
Mandwerk
Thießower Str. 17
18586 Göhren
conditions.
(3) The presentation of the goods in our online shop does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) When an order is received in our online shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop.
The order takes place in the following steps:
1) Selection of the desired goods
2) Confirm by clicking the “Add to cart” buttons
3) Checking the information in the shopping cart
4) Press the “checkout” button
5) Provide shipping and payment details
6) Re-checking or correcting the respective data entered.
7) Binding dispatch of the order by clicking the “order for a fee” or “buy” button
Before the order is bindingly sent, the consumer can go back to the website on which the customer's information is recorded and correct input errors by pressing the "Back" button in the Internet browser he is using and after checking his details Closing the internet browser will cancel the ordering process. We confirm receipt of the order immediately by an automatically generated email (“order confirmation”). With this we accept your offer.
(5) Storage of the contract text for orders via our online shop http://mandwerk.de We will send you the order data and our general terms and conditions by email. For security reasons, your order information is no longer accessible via the Internet.
§3 Prices, shipping costs, payment, due date
(1) The prices stated include statutory sales tax and other price components. In addition, there are any shipping costs.
(2) The consumer has the option of paying by direct debit, PayPal, credit card (Visa, Mastercard, American Express).
§4 Delivery
(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate dispatch. Delivery takes place here within 3-7 working days. The period begins on the day after the contract is concluded. If the end of the deadline falls on a Saturday, Sunday or a public holiday at the place of delivery, the deadline ends on the next working day.
(2) The risk of accidental loss and accidental deterioration of the item sold, even in the case of a mail order purchase, only passes to the buyer when the item is handed over to the buyer.
§5 Retention of title
We reserve ownership of the goods until the purchase price has been paid in full.
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§6 Right of withdrawal of the customer as a consumer:
Right of Withdrawal
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us
Marion Effing
Mandwerk
Thießower Str. 17
18586 Göhren
Email: moin@mandwerk.de
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email).
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired.
You bear the direct costs of returning the goods.
End of cancellation policy
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§7 Cancellation form
Sample cancellation form
(If you want to cancel the contract, please use this text in your letter and send it back.)
At :
Marion Effing
Mandwerk
Thießower Str. 17
18586 Göhren
Email: moin@mandwerk.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of the consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only for paper notification)
__________________
Date
__________________
(*) Delete what is not applicable.
§8 Warranty
The statutory warranty regulations apply.
§09 Dispute resolution procedure
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr/.
We are not willing or obliged to take part in dispute resolution proceedings before a consumer arbitration board.
§10 Contract language
As contract language german will be available exclusively.
Terms and conditions as of November 2023
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